Canadian Bar Association — Conference 2016

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Canadian Bar Association — Conference 2016

Fierce pressure on lawyers and law firms is coming from all sides and fronts, including highly aggressive and hungry competitors. As a result, success is defined and measured by clients with permanent buying power.

The most successful lawyers seek client feedback, listen to and invest actively in their target markets, develop a go-to reputation for solving problems, and consistently exceed client expectations.

Join Sandra Goodwin – Managing Director, Client Development and Service, McInnes Cooper; Mark Howe – Director of Client Relations, Thompson Dorfman Sweatman LLP; and me for What Your Clients Think of You, an interactive discussion on keeping current clients happy and attracting targeted prospects.

This professional development seminar is part of Building a Better Practice, a focus of the Canadian Bar Association’s Annual Conference 2016 on Building a Better Lawyer.

Saturday, August 13, 2016

3:00 PM – 4:30 PM

Westin Hotel – Ottawa, Canada

Review the full conference agenda and register now!


Heather Suttie is a legal marketing and business development consultant. She works with a range of law firms and legal service providers — Global to Solo, BigLaw to NewLaw. Reach her at +1.416.964.9607 or

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