Smart succession planning solidifies client relationships and business continuity within savvy law firm environments.
** A recording of this webinar is available. **
This webinar covers creative strategies for transitioning clients to new lawyers, managing client and lawyer expectations, and maintaining service standards and law firm values.
We also discuss challenges pertaining to succession, how forethought, planning and grace aid the process, and provide insights for enhancing client trust and loyalty during transition.
Webinar Presentation
Join us Thursday, January 25, 2024, 12:00-1:00 p.m. (ET) for Navigating Succession Planning in Law Firms.
Discussion highlights:
- Alignment of Client Expectations and Firm Values
- Client Communications
- Service Transition
- Feedback and Adaptation
I am looking forward to participating as a speaker for this discussion and learning from:
- Nicole Miles, Chief Clients & Markets Officer, Dentons Canada
- Priscilla Martindale, Senior Manager of Marketing & Business Development, Richards Buell Sutton LLP
Learn more and sign up.
This webinar is produced by the Legal Marketing Association. Many thanks to Carla Giacomodonato for bringing us together for this discussion.
A Side Note
During January, I’m focusing on Succession. This month, I’ll be contributing a chapter to a UK-produced book tentatively titled, Talent in the Legal Profession: How to Attract, Retain, and Engage Top Talent scheduled for publication mid-Spring, writing an opinion column for a Canadian legal publication set to appear late-Spring, and as you can see above, being a speaker for a webinar — all on the subject of Succession.
None of this was my idea; however, I find myself starting 2024 focused on handing off, endings, and helping savvy law firms and lawyers within them move ahead to other adventures.
As you know, I focus firmly on the future, and apply my experience to identify trends and insights to develop legal market strategies. This enables me to advise law firms and legal service businesses on formulating smart strategies that realize audacious objectives resulting in achieving a one-of-one market position. I will continue doing exactly this.
So for January, I’m focusing on the forward needs of Succession because there are reasons and requests for it. In doing so and with the participation of others, I expect we will discover new and helpful pathways to aid the global legal services market.
Heather Suttie is acknowledged as one of the world’s leading authorities on legal market strategy and management of legal services firms.
For 27 years, she has advised leaders of premier law firms and legal service providers worldwide — Global to Solo | BigLaw to NewLaw — on innovative strategies pertaining to business, markets, management, and clients.
The result is accelerated performance achieved through a distinctive one of one legal market position and sustained competitive advantage leading to greater market share, revenue, and profits.
The effect is accomplishment of the prime objective — To Win.
Reach her at +1.416.964.9607 or heathersuttie.ca.