Insights

Embrace the Rebels

Law firms risk market erosion by ignoring the audacious in their ranks. A philosophy exam (likely mythical) is said to have posed a one-word question: “Why?” While one answer might be “Because,” any…

“Kicking it old-school” means doing things the traditional way. Steeped in tradition, the legal profession is the epitome of old-school. Even though there are some traditions worth keeping, kicking out some of the…

What ABS Can Also Mean

In the legal industry, ABS is an acronym for “alternative business structure.” It can also mean “About business, stupid.” It’s taken six months for me to read Breakdown by Norman Bacal, his first-person account…

Why Innovation Remains Elusive

Law firms must be receptive to change in order to effect it. Innovation has become a buzzword that has lost its meaning. At its core, innovation is a desire to be new and…

Clients Don’t Care

“Nobody cares how much you know until they know how much you care.” So said U.S. President Theodore Roosevelt. Client care is comprised of genuine concern, smart solutions, excellent work, and sterling…

Fighting for Law Firm Dollars

Outsourcing some of the old “full service” model allows marketing departments to work within shrinking budgets. Continuing pressure for value and intense focus on profit is resulting in tightened controls and reduction…

Flat Squirrels

The road of life is paved with flat squirrels that couldn’t make a decision. Spotted on social media: “Be decisive. Right or wrong, make a decision. The road of life is paved…

Seeking Client Feedback

What does your client think about the service you provide? Have you asked? By Kim Covert, December 6, 2016, CBA National Magazine Clients like being asked for feedback, says Mark Howe, Director…

Change by Degrees

Lawyers are advised to make changes to their practices steadily and consistently, and avoid overanalyzing. By now, most of us in the legal field have come to realize that developing new ways…

Corporate Counsel Says Get Innovative, Get Different

Corporate counsel want service providers to get innovative and different. Corporate counsel’s challenges have always been complex. In a dynamic legal landscape, their range of responsibilities has become more diverse. What has remained…

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