Insights

Commoditizing Legal Services

When many law firms are as fungible as peanut butter, savvy productization and exemplary service are differentiators. One of the most significant trends brought to the legal market by alternative law companies…

When Silence is Deafening

The appalling continuation of client neglect. I’ve been gritting my teeth in frustration since reading Clio’s 2019 Legal Trends Report. Along with examining factors of law firm growth, KPIs and other metrics,…

Clients want lawyers to stop ignoring emails and phone calls

Canadian legal technology company Clio found the majority of lawyers neglect their emails, and most wait more than 72 hours or more to reply to voice mails. By Anita Balakrishnan, Law Times, October…

Legal Innovation at Fireside 2019

A happy camper at Fireside. A “happy camper” was an accurate description of me this past weekend. I was a guest at this year’s first-ever Legal Innovation Summit, which was part of…

Legal Market Strategies for Uncertain Times

Why client service interviews are an innovative tactic. It’s said that wars are won by strategy and battles are won by tactics. If that’s the case, then uncertainty around upcoming international political…

How to Get Out of Your Own Way

A first-person account of healing, restructuring and re-engineering a career – more than once. We’ve all heard “the only constant is change” and “what doesn’t kill you, makes you stronger.” When these…

Big Four’s Big Bite

The Big Four’s advancement into legal services will result in blood in the water for territorial law firms. “Just when you thought it was safe to go back in the water …”…

Big Four’s Next Big Bite

Blood is in the water as professional services firms eat into global legal markets. What can law firms do about it? While traditional law firms may believe that technology and non-traditional legal…

Legal Gets a Mulligan

A chance to do-over a now expected legal service approach. Travel time between Atlanta and Augusta is only a couple of hours, but during the second week of April 2019 when the…

Driving Innovation

Technology aimed at lawyers continues to change the way law is practised as those with deep subject-matter expertise recognize there’s a better way to service clients. By Julius Melnitzer – Lexpert – April…

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