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Chasing Better Conversations: Podcast

Mastering the art of conversation nurtures client relationships.

A sprawling conversation ranging from heartfelt to a romp doesn’t begin to describe my colourful chat with Eric Fletcher on his Chasing Better Conversations podcast. 

Eric, a 30-year veteran of communications, marketing and business development, is a strategic architect and marketing consultant helping professional service leaders connect with and grow markets.

I have been of fan of Eric’s for many years. So, imagine how delightful it was to have a wide-ranging conversation with him – about having better conversations.

Nurturing Relationships

Any relationship worth having – personal or professional – needs to be nurtured. The art of thoughtful conversation provides the foundation and structure to keep relationships healthy, vibrant and growing.

Our conversation ranges from a heart-to-heart about getting out of your own way to the necessity for law firms to run as businesses, and explores how my encounters with David Maister, Her Majesty Queen Elizabeth II, and Jim Henson and the Muppets were a privilege and influential.

As you listen here or here, you may wish to brace yourself. Although, Eric and I certainly didn’t!


Heather Suttie is an internationally recognized legal market strategy and management consultant to leaders of premier law firms and legal service providers worldwide.

For 25 years, she has accelerated performance within law firms and legal service businesses — Global to Solo | BigLaw to NewLaw — by providing consultative direction on legal business strategy, market strategy, management strategy, and client strategy. The result is a distinctive one-of-one legal market position and sustained competitive advantage culminating in greater market share, revenue and profits.

Reach her at +1.416.964.9607 or heathersuttie.ca.

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