Management Strategy

Legal Talent Rebalancing – Part 1 – Valuing Time

While rebalancing work to live and live to work will be ongoing, the legal services labour market will speak to those who listen and act. In Legal Talent Rebalancing – Part 1…

Legal Talent Rebalancing – Part 2 – Valuing People

While rebalancing work to live and live to work will be ongoing, the legal services labour market will speak to those who listen and act. In Legal Talent Rebalancing – Part 1 – Valuing…

Welcome Your Ambassadors

Your people are your ambassadors. Every last one of them can and will directly influence if and how clients interact with your law firm or legal services entity. Taking a personal approach…

Glance Back, Focus Forward

My 2021 year-ender casts a quick glance back, but much more importantly focuses forward to a vibrant future. Thank you for taking an interest in my work, thoughts and analyses during yet…

The Hybrid Legal Services Team

Collaboration leads to efficiency and a pooling of talent that results in greater commercial value. The word “hybrid” describes the composition of different elements that results in something new. In our modern…

Managing the Client Connection Challenge

Now more than ever, good client management works hand-in-glove with cultivating a vibrant practice – and requires diligent execution on savvy business development techniques. Done right, business development leads to client management….

Legal Tech to the Rescue: CBA National Magazine

The legal industry has shown it can adapt to disruption. But it has further to go in partnering with alternative service providers. By Julie Sobowale – CBA National Magazine The article, published…

Wooing Clients: From The Globe and Mail

From surf lessons to virtual chocolate making, law firms get creative to woo clients. By Christine Dobby – Corporate Law Reporter, The Globe and Mail The article, published October 23, 2020 and in which I…

Message of Support

Offering a helping hand. To all my friends, colleagues, clients, acquaintances, readers – no matter how we know each other and even if we have yet to meet – I hope that…

When Silence is Deafening

The appalling continuation of client neglect. I’ve been gritting my teeth in frustration since reading Clio’s 2019 Legal Trends Report. Along with examining factors of law firm growth, KPIs and other metrics,…

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