Client Strategy

How Corporate Counsel Buys Legal Services

Corporate counsel call the shots when buying legal services.

A Game of Inches

As in football, change in legal services can depend on incremental gains … until a punter shows up.

Canadian Bar Association — Conference 2016

What Your Clients Think of You: Keeping current clients happy and attracting targeted prospects.

Procurement: Part 3 — Performance Measurement and Best Practices

Procurement is as much about process as it is about results. And while cost control is an important factor, relationships are every bit as vital.

Procurement: Part 2 — Pricing

Pricing is a major factor in the procurement process that enables clients and firms to find mutual advantages by concentrating focus and finding efficiencies.

Procurement: Part 1 — Evaluation and Process

Procurement has become a determining force and deciding factor with respect to which law firms get the work.

Law Firm Show Dogs — Different Breed of Cat

Every law firm has someone or a few someone’s who can or should be a “show dog” – and I mean “show dog” in the nicest way.

The Fickle File Fairy

Finding your own work beats reliance on a fair-weather friend.

The Gift of Client Feedback

Clients are vital to the business success of every lawyer, and asking for their thoughts and opinions signals that they matter.

Remembrance and The Golden Rule

“Do unto others as you would have them do unto you” is at the very foundation of respect as well as reciprocity.

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