Client Retention

Chasing Better Conversations: Podcast

Mastering the art of conversation nurtures client relationships. A sprawling conversation ranging from heartfelt to a romp doesn’t begin to describe my colourful chat with Eric Fletcher on his Chasing Better Conversations podcast. …

The Value Conversation

Legal services clients will define value during a conversation, but what they value is often not what you think it is. Unless you’re clairvoyant, you won’t know what a client values. Neither…

Collaboration is the New Innovation: Webinar

** A recording of this webinar is available on-demand. ** How legal practitioners are enhancing collaboration processes to deliver results. The drive for legal practitioners to have an effective collaboration strategy in…

Modern Approaches to Networking: Webinar

All relationships worth having need to be nurtured, developed and leveraged. This is why networking is an important key skill. Learn how to network effectively while working remotely, add value to your…

Welcome Your Ambassadors

Your people are your ambassadors. Every last one of them can and will directly influence if and how clients interact with your law firm or legal services entity. Taking a personal approach…

Managing the Client Connection Challenge

Now more than ever, good client management works hand-in-glove with cultivating a vibrant practice – and requires diligent execution on savvy business development techniques. Done right, business development leads to client management….

Being Superhuman

How character, trust and faith win hearts, minds and legal market share. “If we’ve learned anything from this pandemic, it’s that we’ve had to shed our professional armour and get real,” said…

Delivering Value Matters More Now

How ‘surprise and delight’ boosts your brand and bottom line. While the common denominator of pickles, French fries and apples would appear to be food, McClure’s Pickles, Five Guys Burgers & Fries,…

Clients Don’t Care

“Nobody cares how much you know until they know how much you care.” So said U.S. President Theodore Roosevelt. Client care is comprised of genuine concern, smart solutions, excellent work, and sterling…

Fighting for Law Firm Dollars

Outsourcing some of the old “full service” model allows marketing departments to work within shrinking budgets. Continuing pressure for value and intense focus on profit is resulting in tightened controls and reduction…

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