Client Interviews

How Law Firms Can Stay Competitive: From Canadian Lawyer

The world of in-person meetings is coming back, but law firm economics have changed irreconcilably. By Tim Wilbur – Editor-In-Chief of Canadian Lawyer, InHouse, Lexpert, and Law Times. This article, published July 23, 2021 in…

Legal Market Strategies for Uncertain Times

Why client service interviews are an innovative tactic. It’s said that wars are won by strategy and battles are won by tactics. If that’s the case, then uncertainty around upcoming international political…

Big Four’s Next Big Bite

Blood is in the water as professional services firms eat into global legal markets. What can law firms do about it? While traditional law firms may believe that technology and non-traditional legal…

Banishing Ostrich Syndrome

Any relationship worth having deserves to be nurtured, so don’t duck client conversations about service. Corporate counsel are frustrated and some are angry. They expect their outside law firms to behave like…

Seeking Client Feedback

What does your client think about the service you provide? Have you asked? By Kim Covert, December 6, 2016, CBA National Magazine Clients like being asked for feedback, says Mark Howe, Director…

Change by Degrees

Lawyers are advised to make changes to their practices steadily and consistently, and avoid overanalyzing. By now, most of us in the legal field have come to realize that developing new ways…

The Gift of Client Feedback

Clients are vital to the business success of every lawyer, and asking for their thoughts and opinions signals that they matter. In addition, letting clients know that you will act or have…

Client Roster Cleanout

On your client roster there are bound to be clients and work you want as well as clients and work you don’t want. To focus on high-value clients – those whose work…

Client Engagement — Push and Pull

Are you married? If so, was the question popped on the first date? These are questions I often ask lawyers who state they want a prospective client’s work immediately. Once they get…

Small Steps to Big Changes

Despite fear mongering about legal services, change doesn’t have to be drastic to be effective. Lawyer friends of mine, especially those at mid-size and large firms, say they are scared witless by the…

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