Client care is at the heart of everything I do.
My role is to help law firms and legal service companies generate fresh ideas and tactics, consider alternatives, and offer recommendations that enable them to make their own decisions about their market strategy, marketing management, business development and client retention goals.
Clients include premier law firms and legal service companies.
I am engaged by Managing Partners, Founding Partners, Chief Marketing Officers, Chief Client Officers, Chief Operating Officers, and Practice/Industry Leaders at law firms; and, Chief Executive Officers and Founders of legal service companies.
I act as an advisor and also do the work. This enables me to offer sensible, customized solutions along with helping clients weigh each option, agree on actions, and enable them to decide — for themselves — on specific efforts that will empower both them and the process through to the completion of successful outcomes that deliver value.
My commitment to client’s needs along with exemplary service and reputation for integrity along with clear, honest judgment has helped them achieve valuable results and desired outcomes. It has also earned me their confidence and trust.
This is why a large part of my success is attributable to a loyal clientele with over 90 per cent of my work resulting from return business and referrals from satisfied clients.
I am a sole practitioner, so if you hire me, you get me.
Select clients and contacts appearing below are among those with whom I have had the pleasure to work for the last two-and-a-half decades, and I continue to enjoy working alongside many of them to this day.
Law Firms and Legal Service Companies
Arkin Furrow Estate Law LLP
Barteaux Labour & Employment Lawyers
Bennett Jones LLP
Bereskin & Parr LLP
Blake, Cassels & Graydon LLP
Chitiz Pathak LLP
David Ibbetson Coaching
Fortis Muyal LLP
Jacqueline Mills Family Law
Jill Gunn Law PC
Loopstra Nixon LLP
McCarthy Tétrault LLP
McKenzie Lake Lawyers LLP
Minden Gross LLP
Norton Rose Fulbright
Ogilvy Renault LLP
O’Sullivan Estate Lawyers LLP
Paliare Roland Rosenberg Rothstein LLP
Stikeman Elliott LLP
Whitten & Lublin
Legal Publishers, Associations, and Educators
Association of Legal Administrators (ALA)
Attorney at Work
Australiasian Legal Practice Management Association (ALPMA)
British Columbia Legal Management Association (BCLMA)
Canadian Bar Association (CBA) – National
Canadian Bar Association (CBA-BC) – British Columbia
Canadian Bar Association (CBA-ON) – Ontario
Canadian Lawyer Magazine
Canadian Legal Innovation Forum
CBA National Magazine
Law Society of Ontario (LSO)
Lawtrepreneur Digital Summit
Legal Business World
Legal Executive Institute
Legal Innovation Zone – Toronto Metropolitan University
Legal Marketing Association
LexisNexis – Lexis Practice Advisor
Ontario Bar Association (OBA)
Professional Services Marketing Group (PSMG)
Remaking Law Firms
The Globe and Mail
The Law Office Management Association (TLOMA)
The Law Practice Doctor
University of Toronto – Faculty of Law