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  • Banishing Ostrich Syndrome
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    Banishing Ostrich Syndrome

    Any relationship worth having deserves to be nurtured, so don’t duck client conversations about service By Heather Suttie, Lexpert, November 2017; reprinted in The Law Office Management Association (TLOMA) newsletter, December 2017 Corporate counsel are frustrated and some are angry. They expect their outside law firms to behave like business allies ...

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  • Embrace the Rebels
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    Embrace the Rebels

    Law firms risk market erosion by ignoring the audacious in their ranks  By Heather Suttie, Lexpert, September 2017; reprinted in The Dialogue on Remaking Law Firms, September 2017 and The Law Office Management Association (TLOMA) newsletter, November 2017 A philosophy exam (likely mythical) is said to have posed a one-word question: “Why?” While one an...

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  • Why Innovation Remains Elusive
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    Why Innovation Remains Elusive

    Law firms must become receptive to change in order to effect it By Heather Suttie, Lexpert, June 2017; reprinted in The Law Office Management Association (TLOMA) newsletter, October 2017 Innovation has become a buzzword that has lost its meaning. At its core, innovation is a desire to be new and different. That desire leads to breakthrough thinking and p...

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  • Fighting for Law Firm Dollars
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    Fighting for Law Firm Dollars

    Outsourcing some of the old “full service” model allows marketing departments to work within shrinking budgets By Heather Suttie, Lexpert, March 2017; reprinted in The Law Office Management Association (TLOMA) newsletter, April 2017 and The Dialogue on Remaking Law Firms, December 2017 Continuing pressure for value and intense focus on profit...

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  • Change by Degrees
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    Change by Degrees

    Lawyers are advised to make changes to their practices steadily and consistently, and avoid overanalyzing By Heather Suttie, Lexpert, November 2016; reprinted in The Law Office Management Association (TLOMA) newsletter, December 2016 By now, most of us in the legal field have come to realize that developing new ways of delivering legal services is really ...

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