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  • Toward Industry Alignment
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    Toward Industry Alignment

    Legal practice shifts cautiously toward sector structure  By Heather Suttie, Lexpert, June 2018 For many law firms, the days of being everything to everyone have been gone for some time. Global legal practices are coming to grips with aligning services by industry, while Canadian law firms have yet to definitively stake their claim on sectors where they h...

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  • Reckoning and Retooling
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    Reckoning and Retooling

    Law firm change management means having difficult conversations, and empowering business development professionals  By Heather Suttie, Lexpert, March/April 2018 A senior partner who has practiced law for 45 years recently observed to me, “The traditional firm pressures are huge. A few big failures and we will see radical transformation.” Nobody talks ab...

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  • Banishing Ostrich Syndrome
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    Banishing Ostrich Syndrome

    Any relationship worth having deserves to be nurtured, so don’t duck client conversations about service By Heather Suttie, Lexpert, November 2017; reprinted in The Law Office Management Association (TLOMA) newsletter, December 2017 Corporate counsel are frustrated and some are angry. They expect their outside law firms to behave like business allies ...

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  • Embrace the Rebels
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    Embrace the Rebels

    Law firms risk market erosion by ignoring the audacious in their ranks  By Heather Suttie, Lexpert, September 2017; reprinted in The Law Office Management Association (TLOMA) newsletter, November 2017 A philosophy exam (likely mythical) is said to have posed a one-word question: “Why?” While one answer might be “Because,” any rebel worth their salt w...

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  • Why Innovation Remains Elusive
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    Why Innovation Remains Elusive

    Law firms must become receptive to change in order to effect it By Heather Suttie, Lexpert, June 2017; reprinted in The Law Office Management Association (TLOMA) newsletter, October 2017 Innovation has become a buzzword that has lost its meaning. At its core, innovation is a desire to be new and different. That desire leads to breakthrough thinking and p...

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