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  • Lawyers, Lemons and Lemmings
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    Lawyers, Lemons and Lemmings

    Differentiation creates value proposition in legal markets  By Heather Suttie, Lexpert, September/October 2018; reprinted in The Dialogue on Remaking Law Firms, October 2017 and The Law Office Management Association (TLOMA) newsletter, November 2017 Lawyers, lemons and lemmings may seem very disparate, but they have more in common than you might think. ...

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  • Toward Industry Alignment
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    Toward Industry Alignment

    Legal practice shifts cautiously toward sector structure  By Heather Suttie, Lexpert, June 2018; reprinted in The Dialogue on Remaking Law Firms, July 2018 For many law firms, the days of being everything to everyone have been gone for some time. Global legal practices are coming to grips with aligning services by industry, while Canadian law firms have y...

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  • Reckoning and Retooling
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    Reckoning and Retooling

    Law firm change management means having difficult conversations, and empowering business development professionals  By Heather Suttie, Lexpert, March/April 2018; reprinted in The Dialogue on Remaking Law Firms, April 2018 A senior partner who has practiced law for 45 years recently observed to me, “The traditional firm pressures are huge. A few big fail...

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  • Banishing Ostrich Syndrome
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    Banishing Ostrich Syndrome

    Any relationship worth having deserves to be nurtured, so don’t duck client conversations about service By Heather Suttie, Lexpert, November 2017; reprinted in The Law Office Management Association (TLOMA) newsletter, December 2017 Corporate counsel are frustrated and some are angry. They expect their outside law firms to behave like business allies ...

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  • Embrace the Rebels
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    Embrace the Rebels

    Law firms risk market erosion by ignoring the audacious in their ranks  By Heather Suttie, Lexpert, September 2017; reprinted in The Dialogue on Remaking Law Firms, September 2017 and The Law Office Management Association (TLOMA) newsletter, November 2017 A philosophy exam (likely mythical) is said to have posed a one-word question: “Why?” While one an...

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