Archives

  • The Next Decade of Legal Services — Part 2 — Managing Law Market Change
  • The Next Decade of Legal Services — Part 1 — Embracing Law Market Change
  • Commoditizing Legal Services
    Started by

    Commoditizing Legal Services

    When many law firms are as fungible as peanut butter, savvy productization and exemplary service are differentiators. by Heather Suttie, Canadian Lawyer, November 2019; reprinted in The Dialogue on Remaking Law Firms and The Law Office Management Association (TLOMA) newsletter, January 2020. One of the most significant trends brought to the legal marke...

    Continue reading »

  • Legal Market Strategies for Uncertain Times
    Started by

    Legal Market Strategies for Uncertain Times

    Why client service interviews are an innovative tactic.  by Heather Suttie, Canadian Lawyer, September 2019; reprinted in The Dialogue on Remaking Law Firms; and The Law Office Management Association (TLOMA) newsletter, November 2019 It’s said that wars are won by strategy and battles are won by tactics. If that’s the case, then uncertainty around up...

    Continue reading »

  • How to Get Out of Your Own Way
    Started by

    How to Get Out of Your Own Way

    A first-person account of healing, restructuring and re-engineering a career – more than once. by Heather Suttie, Attorney at Work, August 2019; reprinted in The Law Office Management Association (TLOMA) newsletter, October 2019 We’ve all heard “the only constant is change” and “what doesn’t kill you, makes you stronger.” When these two aphorisms co...

    Continue reading »