Business Development Consulting
Proven results helping lawyers increase brand recognition, market share, revenues and profits.
I work with law firms, law companies and lawyers — Global to Solo — BigLaw to NewLaw — helping them thrive in the evolving legal industry by claiming a distinctive position and sustained competitive advantage resulting in greater market share, revenue and profits.
Since 2001, I have enabled lawyers to win more than $720 million in new business and help them connect the dots to:
• Acquire more clients by identifying new business opportunities.
• Deepen relationships with current clients by expanding business and cross-selling connections.
• Increase profitability by shortening the sales cycle and boosting win-rates.
• Gain greater market share, build firm, service and individual profiles, and leverage client relationships.
23 OctI’ve been gritting my teeth in frustration since reading Clio’s 2019 Legal Trends Report. Along with examining factors of law firm growth, KPIs and other metrics, the survey reveals that U.S. law firms continue to ne... 10 SepA “happy camper” was an accurate description of me this past weekend. I was a guest at this year’s first-ever Legal Innovation Summit, which was part of the Fireside 2019 conference. The experience was extraordinar...
When many law firms are as fungible as peanut butter, savvy productization and exemplary service are differentiators. by Heather Suttie, Canadian Lawyer, November 2019; reprinted in The Dialogue on Remaking Law Firms One of the most significant trends brought to the legal market by alternative law companies is the variety of delivery methods that make legal services less […]
Why client service interviews are an innovative tactic. by Heather Suttie, Canadian Lawyer, September 2019; reprinted in The Dialogue on Remaking Law Firms; and The Law Office Management Association (TLOMA) newsletter It’s said that wars are won by strategy and battles are won by tactics. If that’s the case, then uncertainty around upcoming international political events—Canada’s federal election, […]
A first-person account of healing, restructuring and re-engineering a career – more than once. by Heather Suttie, Attorney at Work, August 2019; reprinted in The Law Office Management Association (TLOMA) newsletter We’ve all heard “the only constant is change” and “what doesn’t kill you, makes you stronger.” When these two aphorisms collide, things get tricky. […]